Shipping & Returns

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@ecotorie.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@ecotorie.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

General Shipping Guidelines

All orders are processed within 24-72 hours of receiving them. We do not process orders on weekends. Orders are processed pending item availability and credit card verification.

All orders ship with delivery confirmations which can be used to track your package. We are unable to provide tracking information beyond that supplied by the carrier. Please note that we cannot guarantee precise delivery dates.

We are not responsible for packages that are lost or damaged in transit. If you need to make a change to your shipping address, email us at support@ecotorie.com as soon as possible. 

Standard shipping does NOT include insurance.

Domestic Shipping

We offer complimentary shipping on all domestic orders over $100 within the 48 contiguous United States – all orders should arrive to their destinations within 5-7 business days. At this time we are unable to offer free shipping on orders over $100 to Hawai'i, Alaska, or Puerto Rico. Please note that we cannot ship to PO Boxes or any FPO/APO addresses.

International Shipping

We offer flat-rate international shipping of $25 - all orders should arrive to their destinations within 7-12 business days. Eligible returns will be accepted at the customer’s shipping expense. Upon arrival to the destination country, international orders might be subject to duties and taxes by the country's customs department.

The recipient must bear any additional charges for customs clearance; we have no control over such charges and cannot predict what they may be. We are not responsible for customs or transit delays. For more information ahead of purchase please contact customer care.

A Note Regarding COVID-19

Due to COVID-19, we are currently experiencing slight delays in shipment times. We are working hard to ensure a seamless delivery process; however, because our manufacturing units and warehouses are located in different countries, it may cause unexpected delays. 

You can always contact us with questions at support@ecotorie.com or send us a text at +1 (916) 530-5135.